Durga Analytics Academy | CRM & Cloud Apps
Salesforce Training Program
Administrator · Sales Cloud · Service Cloud · Platform Developer (Intro)
A role-focused, implementation-ready Salesforce program that takes you from fundamentals to real-world configuration and development — with orientation for key certifications and project interviews.
Tracks: Salesforce Administrator · Sales Cloud Consultant (intro) · Service Cloud (intro) · Platform Developer I (intro)
Format: Live Online · Hands-on Org Access · Labs · Mini Projects & Case Studies
Program Snapshot
- • 8–10 weeks core Admin track, with optional Sales/Service Cloud & Dev add-ons
- • Based on real Salesforce implementation and support scenarios
- • Configuration-first approach, with scripting only where needed
- • Interview prep, portfolio guidance and certification mapping (Admin, App Builder, PD1 at a high level)
Who Should Join the Salesforce Program?
The program is designed to make you productive on real Salesforce projects — not just Trailhead badges. We focus on CRM processes, configuration, data model, automation and basic development.
Sales, Support & CRM Users
People already working with Salesforce (or other CRMs) as power users, team leads or managers who want to move into admin/consultant roles and own configuration and reporting.
Developers & Tech Professionals
Java / JavaScript / .NET developers and cloud engineers who want to build apps and automations on the Salesforce platform with strong admin fundamentals.
Business Analysts & Fresh Graduates
Business analysts and freshers who want a structured path into Salesforce Admin / Consultant roles, learning both business process and platform configuration.
Program Tracks — Build Your Salesforce Path
Start with the Core Administrator track, then optionally add Sales Cloud, Service Cloud and Intro Platform Developer based on your goals.
Track 1 — Salesforce Administrator
Core Platform & Configuration
- Org setup & navigation
- Objects, fields, layouts
- Security & sharing
- Automation basics
Track 2 — Sales Cloud (Intro)
Lead-to-Cash Processes
- Leads & opportunities
- Accounts & contacts
- Forecasting basics
- Sales analytics
Track 3 — Service Cloud (Intro)
Case Management & Support
- Cases & queues
- SLAs & entitlements
- Knowledge & console
- Service analytics
Track 4 — Platform Developer I (Intro)
Apex, Flows & Lightning
- Declarative automation
- Intro to Apex & SOQL
- Lightning App Builder
- Component basics (conceptual)
Curriculum — From Fundamentals to Real Projects
Each track has its own detailed syllabus, but they follow a common pattern: platform basics, configuration, business flows, automation, labs and project simulations.
Module A — Salesforce Platform & Admin Essentials
- Salesforce ecosystem overview: clouds, editions and key concepts
- Org setup, company profile, users and licenses
- Objects, fields, record types, page layouts and compact layouts
- Data model basics: relationships, lookup vs master-detail, junction objects
- Profiles, permission sets, roles, sharing rules and org-wide defaults
Module B — Data Management & Automation
- Data import, export and data quality considerations
- Validation rules and duplicate management
- Declarative automation: workflow rules, process builder (legacy view) and Flow basics
- Email alerts, approvals and notifications
- Reports, dashboards and analytics fundamentals for Admins
Module C — Sales Cloud Fundamentals (Intro)
- Lead lifecycle and conversion to accounts, contacts and opportunities
- Opportunity stages, products, price books and quotes (overview)
- Territories, teams and simple assignment rules (conceptual)
- Sales KPIs and dashboards for pipeline, win-loss and activity tracking
Module D — Service Cloud Fundamentals (Intro)
- Case creation channels (email-to-case, web, phone – conceptual)
- Queues, assignment rules and escalation basics
- Entitlements, SLAs and milestones (high level)
- Knowledge base, console and omni-channel overview
Module E — Intro to Platform Development (Optional)
- Apex basics: syntax, triggers on standard/custom objects (guided examples)
- SOQL & SOSL basics for querying data
- Flow vs Apex: when to use which (Admin-friendly view)
- Lightning App Builder and basic customization of Lightning pages
Module F — Project Lifecycle, Documentation & Support
- Salesforce project lifecycle: discovery, configuration, testing, deployment, support
- Capturing requirements and writing simple solution design notes
- Sandbox strategy, change sets and overview of DevOps tools (conceptual)
- Working in support: typical tickets, debugging and stakeholder communication
Capstone — Salesforce Implementation Simulation
Learners work in small teams to simulate a mini Salesforce rollout:
- Define requirements for a sample business (B2B or B2C) with sales and service flows
- Configure custom objects/fields, security model, automation and reports
- Demonstrate an end-to-end scenario (lead to cash, or case resolution)
- Prepare a short “client demo” and configuration summary deck
Hands-On Practice, Org Access & Labs
Guided Labs
- Object, field and layout customization
- Building validation rules, flows and email alerts
- Designing reports and dashboards for sales & support teams
Mini Projects
- Configure a simple lead-to-opportunity pipeline
- Set up a basic service console with case queues
- Create a “management dashboard” for key KPIs
Career & Certification Support
- Mapping topics to Admin, App Builder and PD1 blueprints (high level)
- Sample question discussion & exam strategy tips
- CV / LinkedIn positioning for Salesforce roles with project stories
Delivery Formats & Indicative Pricing
Cohort-Based Live Online
Fixed start dates, limited batch size and live instructor-led sessions. Best for individuals and small groups who want structure and peer support.
Corporate Batches
Customised curriculum mapped to your Salesforce org, clouds in use and internal processes, with optional consulting hours on your live system.
Mentoring & Interview Prep
Extra support with mock interviews, scenario-based questions and guidance on transitioning into Salesforce Admin / Consultant / Dev roles from other backgrounds.
Core Salesforce Admin
For learners focusing on foundational Admin skills and core configuration.
- 6–8 weeks
- Labs + mini projects
- Certification & interview orientation
Admin + Sales & Service Cloud + Dev (Intro)
For those targeting broader Salesforce consultant / techno-functional roles.
- 10–14 weeks
- Capstone implementation simulation
- Extra mentoring and portfolio guidance
Corporate & Team Programs
Tailored for organisations scaling Salesforce in Sales, Service, Experience Cloud or other clouds; can be aligned with internal rollout milestones.
- Custom agenda & depth
- On-site / hybrid options
- Follow-up clinics & Q&A sessions
Note: Exact pricing depends on geography, cohort size and chosen tracks. Official Salesforce certification exam fees and any paid Salesforce subscriptions are not included in the course fee.
Faculty & Coaching Style
Lead Instructor — Salesforce Consultant
Experienced Salesforce consultant / architect with multi-cloud implementation experience and a strong track record of mentoring Admins, Consultants and junior Developers.
What We Emphasize
- Understanding “why” behind each configuration, not just “click paths”
- Clean, scalable design patterns aligned to Salesforce best practices
- End-to-end process thinking across Sales and Service
- Realistic expectations and honest guidance on careers & certifications
Get the Salesforce Program Brochure & Next Batch Dates
Share a brief note on your background (sales/support/IT/fresher), preferred tracks (Admin / Sales Cloud / Service Cloud / Dev) and whether you’re joining as an individual or on behalf of a company. We’ll send you the detailed syllabus, batch dates and fee options.
Email: contact@durgaanalytics.com
Website: durgaanalytics.com
LinkedIn: Durga Analytics