Course 09 of 20 · Coffee Desk Academy

Quality Claims, Weights & Settlement

Stage B, Physical execution and the cash cycle. Level 5 of 10.

Resolving outturn weight loss, quality claims and arbitration into a final invoice and settlement amount.

122 chapters · 11 modules · every chapter one 8 to 10 minute explainer · builds on: Course 02, Course 05, Course 07

Enrol or enquire See the 122 chapters
How a chapter is delivered

One chapter is one idea taken to the point of use

Each chapter covers one idea to the point where you can use it, and comes two ways: a narrated explainer, and a deep dive audio discussion of around thirty minutes that works the same material at depth.

Self-paced throughout, and the same chapters can be taught as a cohort. Chapters run in order: each one assumes only what the chapters before it taught, and capability belonging to a later course is named and deferred rather than half-covered.

Curriculum

11 modules · 122 chapters

Open any module for its full chapter list, in teaching order.

M0 The Lot That Arrived and the Lot That Was Sold Ch 1-11
  1. The Gap Between the Shipped Lot and the Landed Lot
  2. Three Gaps a Green Coffee Arrival Can Open
  3. The Final Invoice as the Only Place This Work Lands
  4. The Quality Description This Material Takes as Given
  5. The Clauses That Were Drafted Before the Coffee Shipped
  6. The Container That Has Already Been Discharged
  7. Claimant and Respondent Named Before Any Arithmetic
  8. Both Seats at an Arrival Dispute
  9. One Shipment, One Contract, One Fixed Price
  10. Why the Weigher's Note Arrives Before the Cup Result
  11. The Route From Arrival Note to Settled Amount
M1 Direction: Who Claims Against Whom Ch 12-22
  1. A Claim Is Asserted by One Party Against Another
  2. An Allowance Is Granted by the Seller and Held by the Buyer
  3. A Deduction Moves Money in One Direction Only
  4. The Claim Register Row Behind Every Arrival
  5. An Exporter's Own Contract Form, Read for Who Pays
  6. The Inversion Check Run Line by Line on an Arrival File
  7. Driving the Outturn to Both Extremes
  8. Our Allowance, Your Deduction, and Whose Seat Each Assumes
  9. Why Calling an Allowance Mutual Hides Who Funded It
  10. Attributing Direction in Four Unlabelled Arrival Clauses
  11. The One-Page Direction Sheet That Travels With a Claim
M2 Weighing the Outturn Ch 23-34
  1. Applying the Weight Basis the Contract Already Chose
  2. When the Weighed Tare and the Declared Tare Differ
  3. Counting the Sacks Before Weighing Them
  4. The Slack Sack and the Torn Sack at Devanning
  5. Who Appoints the Weigher at the Destination Warehouse
  6. Reading a Destination Weight Certificate
  7. The Re-Weigh and When It Is Worth Asking For
  8. Weighing a Sealed Container Against Weighing Loose Sacks
  9. Moisture Content as a Weight Question
  10. The Weight the Sampling Draw Removes
  11. Operating the Weight Franchise the Contract Set
  12. The Weight Note Arithmetic, Step by Step
M3 Weight Loss: Physical Cause and Contractual Consequence Ch 35-45
  1. Two Questions About One Missing Kilogram
  2. Moisture Lost in Transit and the Lighter Sack
  3. Container Sweat, Condensation and Wet Sacks
  4. Spillage, Pilferage and the Opened Container
  5. Infestation and a Loss That Keeps Growing in Store
  6. A Weighing Method Difference Is Not a Loss
  7. A Paper Error That Reads Like a Shortfall
  8. Mapping a Cause to the Party That Answers for It
  9. Normal Outturn Loss Against a Recoverable Shortfall
  10. The Same Kilograms Counted Twice
  11. One Short Outturn Attributed to Three Possible Causes
M4 The Evidence a Claim Stands On Ch 46-56
  1. The Sample a Claim Is Measured Against
  2. The Representativeness Objection and How It Is Answered
  3. Proving the Draw Followed the Determination Clause
  4. The Sealed Portion That Travels With the Claim
  5. The Retained Portion Nobody Opened Until the Claim
  6. Moisture Determination and the Named Method
  7. Instructing a Cupping Panel as an Evidence Step
  8. A Break in the Custody Record, Used as a Defence
  9. When Two Cup Assessments Disagree
  10. Devanning Photographs and the Warehouse Keeper's Note
  11. Assembling the Arrival File for One Lot
M5 From Difference to Claim Ch 57-67
  1. Measuring the Arrival Against the Contracted Description
  2. Sale by Approved Sample, by Description and by Fair Average Quality
  3. A Difference Inside Tolerance Is Not a Claim
  4. Quality Claim Against Condition Claim
  5. The Notice That Starts a Coffee Claim
  6. The Day the Clock Starts on an Arrival Claim
  7. Getting the Notice Into the Right Hands in Time
  8. Holding the Lot Untouched While the Claim Runs
  9. Telling the Origin Seller Before the Roaster Customer
  10. Passing a Roaster's Claim Back Up the Chain
  11. The Claim You Decide Not to Make
M6 Allowances, Deductions, Replacement and Rejection Ch 68-79
  1. The Allowance as a Concession the Seller Grants
  2. Expressing an Agreed Allowance in Cents per Pound
  3. An Allowance Scaled to the Size of the Difference
  4. Allowance Against Replacement of the Lot
  5. Allowance Against Rejection of the Lot
  6. The Act That Accidentally Accepts a Lot
  7. Accepting a Lot Under Reserve
  8. Taking Part of a Lot and Claiming on the Rest
  9. Reselling a Refused Lot and Pricing the Loss
  10. Reconditioning, Re-Bagging and Hand Sorting as Remedies
  11. The Duty to Limit the Loss on a Damaged Lot
  12. Settling One Contract by Cancellation Instead of Allowance
M7 Arbitration Under Named Trade Regimes Ch 80-91
  1. Which Trade Association Regime the Contract Has Chosen
  2. Quality Arbitration and Technical Arbitration Are Different Hearings
  3. Starting a Green Coffee Arbitration
  4. The Sample the Panel Actually Receives
  5. Appointing Arbitrators and the Umpire
  6. What an Award on a Coffee Claim Decides
  7. Appealing an Award to a Second Tier
  8. Who Bears the Arbitration Costs
  9. Enforcing an Award Against an Origin Exporter
  10. A Back-to-Back Trade Under Two Different Regimes
  11. What Arbitration Costs in Time and Attention
  12. Choosing Between the Panel and a Negotiated Figure
M8 Building the Final Invoice Ch 92-103
  1. The Lines a Final Green Coffee Invoice Carries
  2. Which Weight the Invoice Prices
  3. The Price This Invoice Takes as Fixed
  4. Weight Adjustment Before or After the Allowance
  5. Charges the Buyer May Deduct and Charges It Must Absorb
  6. Rounding Points and the Unit the Invoice Settles In
  7. What an Unpaid Allowance Earns While It Waits
  8. Credit Note or Revised Invoice
  9. Setting Off a Claim Against Another Shipment
  10. Paying Short While the Difference Is Open
  11. One Page That Ties the Contract to the Payment
  12. The Settlement Amount and the Evidence Behind Each Line
M9 One Shipment Worked End to End Ch 104-113
  1. Case Setup: Two Containers of Washed Arabica
  2. Case, Part One: The Outturn Weight Against the Contract
  3. Case, Part Two: The Arrival Cup Against the Description
  4. Case, Part Three: The Claim Stated and Served
  5. Case, Part Four: The Allowance Offered and the Allowance Demanded
  6. Case, Part Five: The Panel Decides
  7. Case, Part Six: The Final Invoice and the Amount Paid
  8. The Same Arrival on a Shipped Weight Final Basis
  9. The Same Claim Served Three Days Late
  10. A Robusta Arrival Settled Without a Panel
M10 What a Settled Amount Leaves Open Ch 114-122
  1. The Audit Trail From Scale Ticket to Payment
  2. Carrying an Unresolved Claim Until It Closes
  3. The Arrival Record That Prices the Next Purchase
  4. The Clause That Failed, Reported to the Next Negotiation
  5. What a Settled Invoice Does Not Settle
  6. Where a Settled Amount Travels Next
  7. Why a Won Claim Can Still Leave the Desk Worse Off
  8. What the Desk Writes While the Lot Is in Dispute
  9. The Checks Run Before an Arrival File Is Closed

The brochure gives each of these 122 chapters a paragraph on what it covers and what you can do once you have worked through it.

This is course 9 of twenty

It stands alone, and it is also the entry point to the Coffee Desk Academy pathway.

Enrol or enquire See the whole pathway